Technical support
At Photon Lines, we are committed to providing high-quality technical support for all the equipment we distribute. Our experts, trained directly by the manufacturers, have an in-depth knowledge of the products to assist you effectively with their use and maintenance.
Diagnostic and assistance
In case of an issue with your equipment, our team performs thorough diagnostics to identify the source of the malfunction. Depending on the nature of the problem, we will offer a direct solution or arrange for a return to the supplier if necessary.
The equipment we distribute is covered by a warranty. You can find the details and terms of this warranty on the invoice issued at the time of your purchase.
Maintenance contract
To ensure the performance and longevity of your optical instruments, we also offer maintenance contracts tailored to your needs. Our services include both preventive and corrective interventions, carried out by our qualified technicians. Each intervention is followed by an analysis report, including the tests and measurements performed.
Commitment to quality
We maintain constant contact with our suppliers to ensure technical support that meets the highest standards. Our procedures are part of an ISO 9001 certified quality approach, ensuring optimal rigor and efficiency.
